Credit unions are facing disruption, not just from bank competitors, but also from non-traditional services. Credit unions are scrambling to launch and/or improve remote services, which include video tellers, mobile applications, customer relationship management tools (CRM), and personal financial management tools (PFM). These technology additions come from both member demand and an effort to remain relevant, and competitive. All of these emerging technologies, and the member experience are in an integration crisis. Credit unions need to strategically look at emerging technology and Big Data to determine how they are going to integrate new technologies and how to use this data to position their organization in a data-driven, tech-savvy world.
This whitepaper will help you: